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How plea8 Handles Your Personal Information

When you open an account with plea8, you share information with us — your contact details, account activity, and payment data from channels like Touch 'n Go eWallet, Boost, and GrabPay.

Data collected at account levelTouch 'n Go eWallet, Boost, GrabPay coveredYour rights clearly statedContact path for data requestsApplies to all supported regions

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DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, our support team handles those requests directly. You can reach us through live chat on the plea8 site, by email, or through your registered account dashboard. We aim to acknowledge data requests within a reasonable timeframe and will follow up to verify your identity before actioning any change to your records.

Live Chat Start a chat session from the plea8 site. Our team can log a data request, verify your account, and escalate to our data handling team.

Email Support Send your data request by email with your registered account details. We confirm receipt and respond with next steps for your specific request type.

Account Dashboard Some data corrections — like updating your contact number or linked e-wallet — can be initiated directly from the settings section of your account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your account and data secure — from how we store payment records to how long session cookies remain active. Each measure below reflects how we actually operate the platform, not a general statement about online security.

Payment Data Handling

Transaction references from Touch 'n Go eWallet, Boost, and GrabPay are stored in encrypted form. We never retain full wallet credentials — only the reference needed to reconcile your account balance.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the site get the most use. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Login attempts are monitored. Unusual access patterns — such as a new device logging in from a different region — trigger an OTP verification step to your registered mobile number before access is granted.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, records are kept for the period required under applicable local law. Deletion requests are reviewed against that requirement before actioning.

Data We Collect and Why We Use It

plea8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

plea8 collects personal information in three main ways: what you provide when creating your account (name, contact number, email), what your activity generates (session logs, game history, transaction records), and what your device sends automatically (browser type, IP address, operating system). Payment data is tied to

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the method you use — if you deposit via Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference and amount to reconcile your account wallet. We do not store your full e-wallet credentials. Account data is used to verify your identity, process withdrawals
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through DuitNow or FPX where applicable, and deliver account support. We do not sell your personal information to third parties. Data shared with payment processors is limited to what is strictly required to complete a transaction. We retain account records for as long as your account
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remains active and for a period thereafter as required by applicable law. You may request a copy of your data, ask us to correct inaccuracies, or ask us to delete records where deletion is permitted under local law. Access to these rights depends on your jurisdiction
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— available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at plea8

These are the questions we hear most often about how personal data works on the platform — from what gets logged when you deposit via GrabPay to how you go about requesting your own records. Each answer reflects how plea8 actually handles the topic, not a generic policy summary.

We collect your name, email address, contact number, and the payment method you register. Account activity — including game sessions and transaction history — is also logged against your profile.

No. We record only the transaction reference and amount needed to update your account wallet. Your full e-wallet login details or PIN are never passed to or stored by plea8.

Yes. Submit a request via live chat or email with your registered account details. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Contact support through live chat or email. Minor corrections like a contact number update can sometimes be done in your account dashboard. Deletion requests are reviewed against local legal retention requirements before we action them.

We do not sell your data. Information is shared only with payment processors — such as those handling DuitNow or FPX transactions — strictly to complete your transaction. No marketing third parties receive your details.

Records are retained for the period required under applicable local law after account closure. Once that period passes, data is removed from active systems. Players in Seremban and across Malaysia are subject to the same retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How plea8 Handles Your Personal Information

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Payment Data Handling

Cookies and Session Tracking

Account Security Practices

Data Retention and Deletion

Common Questions About Your Privacy at plea8

01 What personal data does plea8 collect when I open an account?

02 Does plea8 store my Touch 'n Go eWallet or GrabPay credentials?

03 Can I request a copy of all the data plea8 holds on me?

04 How do I ask plea8 to correct or delete my personal data?

05 Does plea8 share my data with third parties?

06 How long does plea8 keep my data after I close my account?

Privacy Policy

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